Orders placed by 1pm on a business/weekday will dispatch the following weekday. Orders placed over a weekend, we aim to dispatch by 2pm the next working day (excluding National/Queensland public holidays). Please contact us via email at hello@beechvillelane.com if you have any queries regarding when your hamper is likely to be dispatched and we are happy to help. When your order is dispatched, you will receive a dispatch notification with tracking information attached which will keep you up to date with the progress of your order. Metro shipping times - standard shipping From when your order is dispatched in metro areas, for standard shipping, it should take 2-4 business days to arrive, though there are delays experienced by Australia Post from time to time. For Perth, please allow an extra day or two. For all "standard shipping" orders please see Australia Post's website for latest advice re impacts or delays (link at the end of this section). Express Shipping Metro: For express shipping, it should take 1-2 business days to arrive after dispatch at the post office. For Perth, please allow an extra day or two. We are generally advising 1-3 days for Victoria at present, however Australia Post's website will have the most up-to-date information on any delivery delays. Country/Rural Express Shipping times: From when your order is dispatched in country/rural areas, for standard shipping, it should take 3-6 business days to arrive. For Western Australia and Northern Territory, please allow an extra day or two. For express shipping, it should take 2-4 business days to arrive. For Western Australia and Northern Territory, please allow an extra day or two. Specific postcodes / more information Please see our shipping page for more detail about specific locations or see Australia's posts delivery time frame page: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

Our return policy allows for exchanges or refunds within 30 days of purchase. If more than 30 days have passed, we’re unable to process a return - however we’re always here to help with any questions or concerns. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Additional non-returnable items: - Gift cards - Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at beechvillelane@gmail.com

Cancellations are possible if we receive notice prior to the order being shipped. If the order has been shipped the package can be returned and a refund for the package will be issued. Unfortunately if shipping costs have been incurred, these cannot be refunded.

If there is an issue with your order - if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted - please notify us and we'll rectify the situation.

We’re always here to help with any questions or concerns. We do not offer exchanges. However, if for any reason you didn't receive the exact product you expected, just let us know and we'll try rectify the situation for you.

Not yet. We only ship Australia-wide currently, so you would need to post your hamper overseas once you have received it from us within Australia.

When your order is dispatched, you will receive a dispatch notification with tracking information attached which will keep you up to date with the progress of your order. You can track the parcel via the email we sent you. We also have a link to our Order Tracking provider, Australia Post, in the email.

Please check your junk/spam folder if you did not receive your order confirmation from us or Australia Post order tracking emails. If you can't find it please email us at hello@beechvillelane.com & we'd be happy to resend.

Yes. There is a box you can enter your personalised note into during the shopping cart checkout process. The note is free of charge.

If you forgot to add a note for the note card, we will write the standard words: "Congratulations", from the sender's name. If customers do not write a note, we send a reminder as part of the order confirmation email received after ordering. Please just email us at hello@beechvillelane.com, quoting your order number and message. If the order hasn't been dispatched yet, we can easily update the note.

No. Invoices or billing information only gets emailed to the email address provided in the check out process.

Yes, please just email us at hello@beechvillelane.com & we can organise that for you. Please quote your order number & billing address (if not already provided on your order).

If there’s something you need help with please feel free to contact us at hello@beechvillelane.com